When working in Operations, it can be easy to be holed up in a room and do everything virtually, especially when the people you support, collaborate with, and enable are all over the country. However, I have found that interacting with the people I support and help out in the organization on an operational level on a physical, face to face, personal level does a lot to bring trust and goodwill into the working relationship.
This can be achieved in many different ways including giving seminars at a conference, eating meals together with the staff, playing teams sports and having an impromptu question and answer time with the people you help out with. However, I found that playing a game of RISK 2210 A.D. the most effective and enjoyable time to build trust and goodwill.
What are some ways which you find helpful in building trust and goodwill with clients and staff who you support and help?
Photo credit: Matt Sklar
Tags - customer service
Below are all posts tagged with 'customer service'.
Being with people
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Tags:
authentic, customer service, experience, team building
Apple customer service
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Tags:
apple, customer service, mac, technology
Recently I had debilitating computer problems. Running the gauntlett of customer service was not something I was particularly excited about. Although computer problems are a pain in the patuki, Apple made it as easy as possible. Here’s the things I appreciated about the experience. (Keep in mind I paid for Apple Care last year so everything was free)
- With their online site you can schedule your service call or have them call you immediately. Brilliant! No waiting on the phone for hours.
- Everyone I talked to was an American. Not that I don’t value international service, but there was no communication barrier at all. Helpful when dealing with technical info.
- Tracking me with a case number and generous note-taking they immediately scheduled a Genius bar appointment at the local Mac store and I didn’t have to explain myself again.
- I don’t know what Apple’s hiring methods are, but they do a great job of hiring the right people for the job. Every customer service expert was a great communicator, friendly and ...
What the flower shop taught me about donor follow-up
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customer service, donors, fundraising
As someone who raises funds to cover living and ministry expenses the local flower shop reminded me of an important lesson – make follow-up personal.
Last Saturday, while running errands, I somewhat spontaneously decided to stop by a local florist to purchase a dozen roses for my wife.
Mid-week, I received a personal card in the mail from Ann, the woman who sold me the flowers. ”Wow,” I exclaimed to my wife, “that’s impressive!” As someone who buys based on good customer service, this company definitely has it going for them. Fifty-four cents of postage and three minutes of employee time will definitely go a long way in getting my return business.
Of course, in her card, Ann also reminded me that she could help meet my floral needs at Valentines day. I don’t mind the shameless plug for Valentines, this company wants my business and I like that. It shows me they care about having me purchase there again.
Makes me wonder why I often struggle to write that thank yous for donations of any size to...